Refund policy

In all cases, regardless of the policy below, please contact us at: apexfiend73@gmail.com and we will do our best to work with you to a satisfactory conclusion. Our goal is always a happy customer.

Returns
Our open return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional Non-returnable Items:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Sale items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gift certificate/card.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Send us an email at: apexfiend73@gmail.com and wait for confirmation that we will accept your return. Then send your item to: Apex Fiend at the address provided in the return acceptance email. Apex Fiend is not responsible for costs associated with items that have been returned without confirmation of acceptance.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds:
Please allow 7-14 business days for a refund to post in your bank account or credit card account. If you haven’t received a refund after 14 business days have passed, contact your bank or credit card company. There is often some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at: apexfiend73@gmail.com.

Exchanges:
We will only replace items if they are defective or damaged due to our error. PLEASE ALWAYS REFERENCE THE SIZING GUIDE (if available) BEFORE CHOOSING A SIZE. Different manufacturers products are sized and will fit differently than others. An exchange may be denied if it is determined that the sizing guide was not referenced or was ignored. If you still need an exchange for the same item but a different size, as long as the item is still in its original and unwashed condition, send us an email at: apexfiend73@gmail.com and wait for confirmation that we will accept your exchange request. Then send your item to: Apex Fiend at the address provided in the exchange acceptance email. Apex Fiend is not responsible for costs associated with items that have been returned without confirmation of acceptance.

Depending on where you live, the time it may take for your exchanged product to reach you, will vary.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will have information about the return.

Shipping:
In most cases, you will be responsible for paying shipping costs to return your item. Original order shipping costs are non-refundable. If in a rare situation (to be determined on a case by case basis by Apex Fiend) we provide return authorization and pay for return shipping, and you receive a refund, the cost of that return shipping may be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and will not take responsibility for items that are lost, stolen, or damaged during return shipping.